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Cincinnati VA Medical Center




Medication refills may be requested 24 hours a day 7 day a week:

Online using the Internet Fast and Easy

VA's My HealtheVet Program at

* Registered users can refill VA prescriptions online and view their prescription history.

* If you are a first time user, click the "REGISTER TODAY!" button at the right of the My HealtheVet home page. Enter personal information with your name as it appears on your VA ID card. Check "VA Patient" if you use VA health care. Read and "ACCEPT" the "My HealtheVet Terms & Conditions" and "Privacy Policy" at the bottom of the page. Click the red "Save" box. For assistance call the My HealtheVet Help Desk, toll free at 1-877-327-0022, Monday-Friday, 6 am to 6 pm (EST) or contact your local VA Medical Center and ask for the My HealtheVet coordinator.

Phone Fast and Easy 513-487-6606

An automated telephone refills system may be used by calling 513-487-6606.
You will need a touch-tone phone, your social security number, and prescription number(s) you wish to refill.


Medication refills may be requested by mailing the computer refill notice that came with your most recent fill. Your request will be filled through our Pharmacy mail-out program.

Refill Policy

All Veterans are encouraged to refill their prescriptions by phone or Internet.  Because of our patient workload, prescriptions cannot be refilled at the main Cincinnati VA Medical Center pharmacy window.

By Phone (Automated Refill Line)

An automated refill line is available for all Cincinnati VA Medical Center patients. Please call 513-487-6606.
              Option 1: Pharmacy Automated Refill Line
              Option 2: Speak to Pharmacy Representative
              Option 3: Leave message for Medication refill only

After you have dialed the number, wait for the automated attendant to answer.
Enter your entire social security number, and then press the # key. Wait for an answer.
Press 2, and then wait for an answer.
Press 1, and then wait for an answer.
Enter the prescription number, then press the # key. Wait for an answer.
To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least two weeks prior to when the refill is due to insure prompt processing and delivery time.

We do not automatically refill prescriptions.

A medication prescription is void after one year no matter the number of refills remaining.  Controlled substances refills are void after six months from date of issue.  Certain controlled substances (Schedule II - for example: Percocet, Morphine), require a new written prescription for each refill.  New prescriptions may be picked up at the pharmacy or mailed to your home.

Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.  You can also visit the VA National Formulary web site for drug information.


Outpatient Pharmacy

Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday- Sunday 8:00 a.m.- 4:30 p.m. 
Limited to Emergency Room patients and Discharge patients only.

Inpatient Pharmacy (inpatient hospitalized Veterans only)

Open 24 hours a day, 7 days a week, 365 days a year.

Opiate Substitution Program

Daily dosing from 5-8 a.m. and 1-2 p.m.

Patients seen in the Emergency Room
Monday – Friday 6:00 p.m. to 8:00 a.m.
Saturday –Sunday 4:30 p.m. to 8:00 a.m.
May fill prescriptions in the inpatient pharmacy.  However, only a limited amount will be given of any maintenance medications.

Pharmacy Administration Office

Monday - Friday 8:00 a.m. - 5:00 p.m.

Fort Thomas CLC Pharmacy

Monday - Friday 8:30 a.m. - 5:00 p.m.

If you have a question about your medication and need to speak to someone in the pharmacy, please call 513-475-6606 (option 2 to speak to someone).

If you have appointments with one of our clinical pharmacists as part of your outpatient care, that pharmacist may give you a card with his/her direct phone number so that you can contact him/her as needed.

To reschedule or cancel an appointment:
please call the Easy Cancellation Center at 513-475-6468.

Contact Info


  • 3200 Vine Street
    Cincinnati, OH 45220

Contact Number(s)

  • 513-487-6606

Hours of Operation

  • Outpatient, Monday - Friday 8 am - 6 pm, Saturday - Sunday 8 am - 4:30 pm
    Inpatient Pharmacy, Open 24 hrs