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Cincinnati VA Medical Center


Customer Service

Patient Advocates

The Cincinnati VA Medical Center strives to always provide the highest quality of care to the Veterans of our nation who call the Greater Cincinnati Area home. We recognize there may be times when a patient or family member has an issue which requires our attention. The best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible.

Kimberly Rouser, Patient Advocate/FPOW

Kimberly Rouser

Patient Advocate/FPOW

Kimberly Scott, Patient Advocate

Kimberly Scott

Patient Advocate

Richard Sanborn, Patient Advocate

Richard Sanborn

Patient Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

The Cincinnati VA has on staff three highly-skilled patient advocates who are eager to help you with your concern in a timely manner. The Patient Advocates serve as liaisons between patients and the medical center, act on the patient's behalf, and help patients understand their rights and responsibilities.

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Chinonyerem Ewulonu

Minority Veterans Program Coordinator
513 861-3100

Shirley May, RN, Women Veterans Program Manager

Shirley May, RN

Women Veterans Program Manager
(513) 475-6890

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.


We encourage all of our staff to take an active role in managing issues and answering your questions at the point of service.  Sometimes, staff cannot answer all of your questions or needs.  When this happens, a supervisor can often step in and find a solution.

Patient Feedback Tools

We have a number of feedback tools for you to give your opinion about the care and service you receive. Our goal is to provide exceptional, compassionate, quality care in a timely manner. Please take the time to give us your feedback.

WOW Acts

When a staff member has provided you with exceptional service, we hope you take the time to let us know.  There are WOW-Act cards located throughout the medical center and at the CBOCs for you to give a compliment.


A QuikCard is a short patient satisfaction survey asking for feedback about the care you receive.  QuikCards are available in all areas where care is provided to our patients.  You may answer your QuikCard anonymously, or you may provide your name and contact information if you would like us to contact you.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veteran and their families, who are service in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner.