Customer Service
Patient Advocates
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.
Kimberly Rouser
Patient Advocate/FPOW
513-475-6527
Kimberly Scott
Patient Advocate
513-475-6482
Joshua Torres
Patient Advocate
513-475-6413
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
Facilitators for MVPC and Women Veterans Women Veteran Program Managers The Women Veteran Program Manager is available to assist women Veterans and coordinate services.
Lisa Hollenbeck (Lisa.Hollenbeck2@va.gov)
Minority Veterans Program Coordinator
513-861-3100
Shirley May, RN
Women Veterans Program Manager
513-475-6890
For a listing of additional contacts, please visit our phone directory.
The Minority Veteran Program Coordinator is a mediator and facilitator. The program does not process claims, handle equal employment complaints, or employee related problems. The program is dedicated to ensuring that all veterans are aware of benefits, services and programs offered by the VA. MVP services all veterans including: African-American/Black Veterans/Service Members Asian-Americans and Pacific Islander Veterans/Service Members Hispanic Veterans/Service Members American Indian and Alaskan Native Veterans/Service Members For more info contact Lisa.Hollenbeck2@va.gov
Veteran Experience
Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.
You may answer your Veteran Experience card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
WOW Acts
When a staff member has provided you with exceptional service, we hope you take the time to let us know. There are WOW-Act cards located throughout the medical center and at the CBOCs for you to give a compliment.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
