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Cincinnati VA Medical Center


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Kimberly Rouser, Patient Advocate/FPOW

Kimberly Rouser

Patient Advocate/FPOW

Kimberly Scott, Patient Advocate

Kimberly Scott

Patient Advocate

Richard Sanborn, Patient Advocate

Richard Sanborn

Patient Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

James Foster, Minority Veterans Program Coordinator

James Foster

Minority Veterans Program Coordinator
513 475-6349

Shirley May, RN, Women Veterans Program Manager

Shirley May, RN

Women Veterans Program Manager
(513) 475-6890

Veteran Experience

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.
You may answer your Veteran Experience card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

WOW Acts

When a staff member has provided you with exceptional service, we hope you take the time to let us know.  There are WOW-Act cards located throughout the medical center and at the CBOCs for you to give a compliment.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.