MISSION
Honor America’s veterans by providing exceptional health care that improves their health and well-being.

VISION
To be a patient-centered integrated health care organization for veterans providing excellence in health care, research, and education; an organization where people choose to work; an active community partner; and a back-up for National emergencies.

CORE VALUES
Trust. Trust means having a high degree of confidence in the honesty, integrity, reliability and sincere good intent of those with whom we work, of those whom we serve, and the system of which we are a part. Trust is the basis for the caregiver-patient relationship and is fundamental to all that we do in health care.
Respect. Respect means honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers, and the system of which we are a part. It means relating to each other and providing services in a manner that demonstrates an understanding of, sensitivity to and concern for each person’s individuality and importance.
Excellence. Excellence means being exceptionally good and of the highest quality. It means being the most competent and the finest in everything we do. It also means continually improving what we do.
Compassion. Compassion means demonstrating empathy and caring in all that we say and do in responding to our co-workers, our patients and their families, and all others with whom we interact.
Commitment. Commitment means meaningful engagement with co-workers, veterans, and families. It includes a promise to work hard to do all that we can in accordance with the highest principles and ethics governing the conduct of the health care professions and public service. It is a pledge to assume personal responsibility for our individual and collective action.

DOMAINS OF VALUE

Quality	Put quality first
Access	Provide easy access to care, expertise and knowledge
Function	Restore, preserve, and improve veterans’ function
Satisfaction	Exceed veteran, family, and employee expectations
Cost-effectiveness	Optimize resource use to benefit veterans
Healthy Communities	Optimize the health of the veteran and the VA community and contribute to the health of the Nation

CINCINNATI VAMC’S EIGHT FOR EXCELLENCE:

1.	Continuously improve the quality and safety of health care for veterans, particularly in those health issues associated with military service
2.	Provide timely and appropriate access to health care by implementing best practices
3.	Continuously improve veteran and family satisfaction with VA care by promoting patient-centered care and excellent customer service
4.	Promote diversity, excellence, and satisfaction in the workforce and foster a culture which encourages innovation
5.	Promote excellence in business practices through administrative, financial, and clinical efficiencies
6.	Focus research and development on clinical and system improvements designed to enhance the health and well-being of veterans
7.	Promote excellence in the education of future health care professionals and enhance VHA partnership with affiliates
8.	Promote health within the VA, local communities, and the Nation consistent with VA’s mission